Crisis? What Crisis?

Hi,

You are interrupted at lunch by a phone call from someone at work saying the switchboard is melting down due to a barrage of calls from journalists wanting to speak to someone about the fact that your company was named in a court case as having engaged in illegal activity. Your financial director has resigned and left the building. No one has heard from your operations manager all day. "What should I say to them?" says your receptionist.

You simply say: 'Activate the Crisis Management Plan.' The what? A Crisis Management Plan is what protects you from reacting to unexpected catastrophic events like a rabbit caught in a spotlight. Every organisation should have one as part of their risk management strategy. (The what?)

More tomorrow... (Fingers crossed nothing happens until then.)

Cheers!

Michael Kiely